Tel: +44 (0) 1209 203280
What we collect
We may collect the following information from you:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
How we collected it
You provided your data to us either because you are a customer, you have signed up to our newsletter and/or have agreed to receive information relating to our products, offers and events.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and, in particular, for the following reasons:
- For purposes relating to any orders you place with us, e.g. to notify you on the status of your order or delivery; to respond to a question regarding our products; to fulfil your order and to provide you with customer service. We may also process your personal data if you, for example, have a query or similar that precedes your decision to enter into an agreement with us.
- To administer and maintain our records
- Periodically send our newsletters and promotional emails about new products, special offers or other information which we think you may find interesting using the email address provided when you signed up to receive communications from us
- To improve our products and services
- To customise the website according to your interests
The legal basis for which we may process your personal data is stated in Article 6 1, b) of the EU Personal Data Regulation (EU) 2016/679 (GDPR), where the processing of your information is necessary for us to fulfil our agreement with you to provide our products or for us to handle your inquiries ahead of concluding an agreement to provide products. We may also process your personal data on the basis of the rules in the GDPR Article 6 1, f) where we have a legitimate interest in processing your personal data for both marketing and analytical purposes. Our legitimate interest is based on your preferences so that we can better customise our offerings to you—and ultimately offer products and services that better meet your needs and wishes. Additionally, we have a legitimate interest in processing your personal data for analytical purposes.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes after which the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The below list details the cookies used in our website.
|cookielawinfo-checkbox-necessary||persistent||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".|
|cookielawinfo-checkbox-non-necessary||persistent||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non Necessary".|
|fr||session||2 months||The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.|
|IDE||session||2 years||Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.|
|mc_cid||persistent||1 week||MailChimp campaign tracking cookie. This cookie is used to help MailChimp track email campaign results.|
|mc_eid||persistent||1 week||MailChimp campaign tracking cookie. This cookie is used to help MailChimp track email campaign results.|
|mc_landing_site||persistent||1 week||MailChimp campaign tracking cookie. This cookie is used to help MailChimp track email campaign results.|
|test_cookie||persistent||11 months||This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies.|
|uvc||persistent||1 day||The cookie is set by addthis.com to determine the usage of Addthis.com service.|
|_fbp||persistent||2 months||This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.|
|_ga||persistent||2 years||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.|
|_gat||persistent||1 minute||This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.|
|_gat_UA-48825269-1||persistent||1 minute||This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.|
|_gcl_au||persistent||2 months||This cookie is used by Google Analytics to understand user interaction with the website.|
|_gid||persistent||1 day||This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.|
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot, therefore, be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Use of data processors
Data processors are third parties who provide services for us including the processing of personal data. We have agreements in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Under the GDPR, you may request details of personal information which we hold about you. If you would like a copy of the information held please email email@example.com.
If you believe that any information we are holding on you is incorrect or incomplete, please email firstname.lastname@example.org us as soon as possible. We will promptly correct any information found to be incorrect.
You also have the right to request we remove your data if you so wish by contacting email@example.com. We are, however, required to keep customer data for a statutory period as defined by UK law. Non-customer data will be reviewed on a regular basis to ensure that it is retained for an appropriate period of time according to best practice provided by the GDPR.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at firstname.lastname@example.org.
Emails sent to you by Cornwall Gold containing newsletter or marketing content include the option to unsubscribe by following the instructions set out in the email. If you do not wish to receive emails from us, you can simply click on the unsubscribe link and we will stop sending you emails.