Privacy and Security
Tel: +44 (0) 1209 203280
Email: [email protected]
WHAT WE COLLECT
We may collect the following information from you:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
HOW WE COLLECTED IT
You provided your data to us either because you are a customer, you have signed up to our newsletter and/or have agreed to receive information relating to our products, offers and events.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and, in particular, for the following reasons:
- For purposes relating to any orders you place with us, e.g. to notify you on the status of your order or delivery; to respond to a question regarding our products; to fulfil your order and to provide you with customer service. We may also process your personal data if you, for example, have a query or similar that precedes your decision to enter into an agreement with us.
- To administer and maintain our records
- Periodically send our newsletters and promotional emails about new products, special offers or other information which we think you may find interesting using the email address provided when you signed up to receive communications from us
- To improve our products and services
- To customise the website according to your interests
The legal basis for which we may process your personal data is stated in Article 6 1, b) of the EU Personal Data Regulation (EU) 2016/679 (GDPR), where the processing of your information is necessary for us to fulfil our agreement with you to provide our products or for us to handle your inquiries ahead of concluding an agreement to provide products. We may also process your personal data on the basis of the rules in the GDPR Article 6 1, f) where we have a legitimate interest in processing your personal data for both marketing and analytical purposes. Our legitimate interest is based on your preferences so that we can better customise our offerings to you—and ultimately offer products and services that better meet your needs and wishes. Additionally, we have a legitimate interest in processing your personal data for analytical purposes.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes after which the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot, therefore, be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Use of data processors
Data processors are third parties who provide services for us including the processing of personal data. We have agreements in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Under the GDPR, you may request details of personal information which we hold about you. If you would like a copy of the information held please email [email protected].
If you believe that any information we are holding on you is incorrect or incomplete, please email [email protected] us as soon as possible. We will promptly correct any information found to be incorrect.
You also have the right to request we remove your data if you so wish by contacting [email protected]. We are, however, required to keep customer data for a statutory period as defined by UK law. Non-customer data will be reviewed on a regular basis to ensure that it is retained for an appropriate period of time according to best practice provided by the GDPR.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected].
Emails sent to you by Cornwall Gold containing newsletter or marketing content include the option to unsubscribe by following the instructions set out in the email. If you do not wish to receive emails from us, you can simply click on the unsubscribe link and we will stop sending you emails.